1. Scope of this privacy policy
This privacy policy explains how the LuckyBear website handles information when visitors browse public pages, change the interface language, send a support message, submit a review or use other interactive functions. It applies to the public website, the built-in support chat, review forms, essential browser storage and the technical systems required to operate these features.
This website acts as an informational and navigational resource. If you follow an external link to a third-party platform, that service processes data under its own terms and privacy policy. Review the external policy before creating an account, making a payment or providing personal information.
2. Information collected automatically
When a visitor opens the website, the server may receive technical information required to deliver pages securely and diagnose errors. This may include the IP address, request date and time, browser type, operating system, device category, language, requested URL, referring page, response code and basic error logs.
Technical data is used to keep the website stable, identify broken pages, detect unusual activity and improve navigation on desktop and mobile devices. It may also be used for aggregated statistics that do not directly identify a specific visitor.
3. Information submitted by visitors
The website processes information that visitors choose to send through interactive forms. A review may contain a display name, a rating and a message. A support chat message may contain the text of the request, conversation timestamps and a technical chat identifier required to display replies in the same browser.
Do not submit passwords, verification codes, full payment card details, passport scans or other sensitive documents through the review form or the mini-chat. These website forms are intended for general questions, feedback and navigation support.
4. Cookies, sessions and browser storage
LuckyBear may use essential cookies, PHP sessions and local browser storage to provide core functions. These technologies help remember the selected language, protect forms against automated requests, keep the support chat available after a page reload and maintain authorised access to the administration panel.
Essential cookies are required for the website to work correctly. Depending on the final production configuration, optional analytics cookies may also be used to understand page views, device categories and navigation patterns. Optional analytics should be configured separately from essential functionality and used only where applicable.
5. How to manage cookies
Most browsers allow visitors to view, delete or block cookies in the privacy settings. Restricting essential cookies may affect language selection, form protection, support chat continuity and other interactive functions. Clearing browser storage can also reset the chat identifier and local interface preferences.
6. Purposes of data processing
Information may be processed to deliver requested pages, remember language settings, respond to support messages, moderate reviews, prevent spam, limit repeated automated requests, diagnose technical problems and improve the usability of the website. Data is not collected for purposes unrelated to the operation, security and improvement of the resource.
7. Support chat and review moderation
Support messages are stored so that an operator can read the request and send a reply through the administration panel. Reviews are stored for moderation and are displayed publicly only after approval. Rejected reviews may be retained temporarily to prevent abuse and allow the visitor to submit a new review where the website rules permit it.
8. External links and third-party websites
The website contains buttons and game links that may open an external platform after the login window. External websites can use their own cookies, analytics systems and account registration procedures. LuckyBear does not control those third-party practices. Read the external service terms and privacy notice before sharing information.
9. Data sharing
Information submitted through the website is not sold. Data may be disclosed only where necessary to maintain hosting, security or technical support, to comply with a lawful request, or to investigate abuse. Service providers should receive only the information required to perform the relevant task.
10. Security measures
The website is designed to use HTTPS in production, server-side sessions, CSRF protection, rate limits, restricted service directories and validation of submitted data. These measures reduce the risk of unauthorised access, spam and common form abuse. Visitors should also use an up-to-date browser, a unique password for external accounts and a trusted device.
11. Data retention
Information is retained only for as long as it is reasonably required to answer a support request, moderate a review, prevent abuse or diagnose a technical issue. Outdated records may be deleted or anonymised. The appropriate retention period depends on the type of information and the reason for processing it.
12. Visitor rights
Where applicable, visitors may request clarification, correction or deletion of information submitted through website forms. Use the support chat and provide only the details needed to identify the relevant message or review. Some records may be retained where this is necessary for security, abuse prevention or compliance with applicable obligations.
13. Protection of minors
The website is not intended for minors. If a parent or legal guardian believes that a child has submitted information through a website form, they may contact support and request its removal.
14. Policy updates
This privacy policy may be updated when website functions, cookie usage, connected services or applicable requirements change. The current version is published on this page.